Complimentary Points, or "Comp Points," can be converted into real money at a rate of 100 Comp Points equating to $1. b. You must have amassed at least 100 points to be eligible for Comp Point redemption.
If your playable balance is above $1, you are prohibited from redeeming Comp Points.
Comp Points cannot be redeemed if you have a pending withdrawal.
You cannot blend redeemed Comp Points with other deposit or coupon balances.
The cashout limit for redeemed Comp Points is 25x the redeemed amount.
Please note that you can redeem up to $20.00/2000 comp points a day unless otherwise is stated.
1. To request a cashback, your User Account balance must be less than $/€ 1.
2. You can redeem multiple cashback promotions unless you've been excluded from participating in bonus offers.
3. Any remaining balance after a cashback withdrawal will be deducted.
4. You must contact the Casino to claim your cashback.
5. Cashbacks cannot be applied to deposits older than 7 days.
6. Cashbacks are only applicable to lost deposits without bonus funds.
7. You can claim a cashback for deposits lost since your last withdrawal or cashback, whichever occurred most recently.
8. If you make a withdrawal from received cashback or any other free promotion, it won't be eligible for a new cashback. You need to cover the withdrawn amount with lost deposits before becoming eligible again.
9. Deposits used for wagering on restricted games (777 slot, baccarat, craps, pontoon blackjack, roulette, sic bo, or any Live Dealer games) are not eligible for cashback.
10. Cashback is reduced by half if you wager any amount on Blackjack or 21 games.
11. Any portion of a bonus-free deposit used to enter a tournament (Buy-in, Add-on, or Re-Buy) will be subtracted from the qualifying amount for cashback.
12. Deposits used for transferring funds to Live Dealer games are ineligible for cashback, irrespective of whether Live Dealer games were played.
Should a player who is disqualified from bonuses participate and profit from promotions or money bonuses, they will be obstructed from doing so by the Casino's automated system.
In cases where a player attempts to manipulate the system or engages in dishonest practices, they will face immediate suspension and forfeiture of all bonuses, winnings, and associated privileges.
The Casino reserves the right to suspend your account, pending an investigation, should there be reasonable grounds to suspect involvement in any form of collusion, syndication, or fraud during your interaction with the casino platform, website, and/or systems.
We also reserve the right to withhold part or all of your account balance, terminate your account permanently, and recover from your account the sum of any winnings, pay-outs, or bonuses that have been influenced by any of the following activities:
Collusion: The concerted effort of two or more individuals aiming to gain an unjust edge over the software and other players by pooling funds, thereby artificially increasing available bankroll through multiple bonus awards. This behavior seeks to maximize the probability of significant slot winnings while ensuring the pay-out is distributed to one of the colluding members, compromising the winning potential of other players at the casino.
Syndication: It comes to our notice that you belong to or form part of a syndicate, club, or group where players are given strategies for advantage play to create positive expectancy scenarios via promotional offers.
Exploitation of a fault, loophole, or error in our software or any third-party software provided for the services under this agreement.
We learn that you have been found guilty of fraudulent or collusive behavior at another online gaming business, which includes charge-backs, collusion, or criminal activities.
We find out that you have made fraudulent charge-backs, denied transfers, deposits, and purchases to your account.
Use of automated play software such as 'bots' or any type of simulation tools or systems designed to provide an unfair advantage over the casino.
The original deposit or User Account balance, whichever is the lesser amount, will be credited back to the User Account from which the deposit originated. The original deposit may be withdrawn at a minimum of $50.
As a player at this Casino, you agree not to collude or attempt to collude or intend to be part of, directly or indirectly, a collusion scheme that involves sharing winnings between selected players, sharing funds, or working towards a mutual end goal while benefiting from multiple acquisition incentive offers to the detriment of other players not involved in the collusion. You also agree to inform the Casino if you suspect a player is colluding or planning to collude with other players. You further agree that you are not part of a syndicate or group engaging in advantage play strategies.
We will thoroughly investigate any case where we suspect fraudulent activity, collusion, syndication, or illegal activity. We also reserve the right to inform our business units, processing companies, electronic payment providers, or other financial institutions we use, about your identity and any suspected unlawful, fraudulent, or improper activity.
The Casino's game server has been scrutinized by an independent User Accounting firm and validated for offering fair odds and for compliance with applicable laws and regulations.
The Casino retains the absolute right to modify, withdraw or replace any Game at the Casino at any given time, along with the prices, features, specifications, capabilities, functions or other attributes of Services and/or Games.
You accept the results of all Games as received in the client application from the Casino’s game server and agree that the Casino’s random number generator software determines the outcomes of the Games.
The Casino may limit pending Games (games that have been quit without action from you) to one pending Game per Player.
If a Game remains pending for 30 days without any action from you, the Casino reserves the right to terminate the Game.
During your Account registration, you will be required to provide certain personal data. This includes, but is not limited to, your first and last name, home address, e-mail address, and phone number.
We pledge not to sell, donate, or otherwise disclose your personal information to any third party. Your personal data will only be disclosed when mandated by any Governing Authority and/or under any legal provision contained in the Governing Law.
Your personal identity and details will remain confidential and we will never disclose wagering information on your behalf.
All communication or correspondence between you and the Casino is considered private and not meant for distribution or publication on Internet forums.
We might ask for certain document copies to verify your identity when you make a withdrawal for the first time. We may randomly request these documents to ensure the security of your account.
For any complaints, please reach out to our support team round the clock via email, live chat on the Website, or e-mail our management.
The Casino will make every effort to resolve all complaints. If you remain dissatisfied with the resolution provided by the Casino, your complaint can be directed to Curacao eGaming.
The Casino bears no responsibility for any malfunctions related to hardware (either yours or the Casino's), network, telephone line, system, or Internet.
If there are any issues with the gaming computer hardware, the gaming server, the implementation of the rules of a Game, the random number generator, or the accounting for the play, or if a human error is made by the Casino, any of its suppliers, or anyone else involved in the process, the Casino is not liable for any winnings that result from these errors. Any winnings resulting from any error are forfeited. In case of any dispute regarding a wager or winnings, the decision of the Casino will be final and binding.
You indemnify and hold the Casino, its software provider (Real Time Gaming), their respective licensees, distributors, parents, subsidiaries, affiliates, and all of their officers, directors, advertising, promotion or other agencies, media partners, and others harmless from any legal action, demand, cause of action, claim, liability, costs, expenses, liabilities, damages, fines, penalties, fees or other charges that may arise as a result of the use or re-use of the Website, the Games, gaming with or through us, or receipt of winnings from us.