25.1
Gaming at Pacific Spins Casino should always be an enjoyable form of entertainment and can also result in winning some money. Losing is also a part of the game, however, and you should never game expecting to win. You should always play responsibly, and never risk money you cannot afford to lose. We want your experience with us to always be positive, regardless of whether you win or not. If the fun becomes overshadowed by negative emotions at any point, it might be time to take a break, or use one of the services we offer to help you keep track and stay in control.25.2 SET DEPOSIT LIMITS
Setting Depositing limits is a useful tool you can utilize to limit your spending in advance. Using this service will only allow a specified amount of funds to be deposited to your Player Account within a given timeframe. You can set Deposit Limits on a Daily, Weekly, or Monthly basis. You can also combine these limits to further control the amounts you allow yourself to spend. It is vital to note that deposit limits cannot be fully applied to Cryptocurrency Banking Methods, due to the very nature of cryptocurrencies. If you would like to limit your gaming in Cryptocurrency, please use one of our other available options. How to set Deposit Limits? To set up Deposit Limits for your Player Account, all you need to do is send us an email to [email protected], through the email address you registered your Player Account with. In this e-mail you must specify: • Banking Option you would like the limits applied to, • The Deposit Amount you would like your Player Account limited to, • On what basis you want the limit applied to (per Day, per Week or per Month), and • [Optional] Specify the timeframe during which you would like these limits to be ‘locked in’. If you request your Deposit Limits ‘locked in’, you will not be able to increase these limits within the given timeframe. You will, however, be able to lower the limits further by repeating the above-explained procedure. If the Deposit Limits are not ‘locked in’, you will be able to change them at any time.25.3 SET UP A COOL-OFF PERIOD
If, at any point, your wish to take a break from gaming with us, we offer the option of temporarily suspending your Player Account for the time period you yourself specify. The time period can be specified to 24 hours, 7 days, a month, a year, or an indefinite period of time. If you choose the indefinite period, your account will remain suspended until you request a re-activation. How to set a Cool-off Period? To set up a Cool-off Period for your Player Account, just send us an email to [email protected], using the email address you registered your Player Account with. To successfully set up your Cool-off Period, in this email you must specify: That you are requesting a Cool-Off Period set for your account, and The time period you would like the suspension to be in effect (24 hours, 1 day, 7 days, 1 month, 1 year or an indefinite suspension) Please note that, once you request a Cool-Off period for a specified amount of time, we will not be able to re-activate your account within that timeframe. If you choose the indefinite period option, however, your account will remain suspended for a minimum of 24 hours. After this, you will have the option of re-activating your account by sending us an email to [email protected].25.4 SELF-EXCLUSION REQUEST
Pacific Spins has a strict policy of protecting minors. Only players aged 18 years or over may play at our casino. If you are worried that your child might be accessing online gambling websites, there is software that can help you protect them. We recommend using NetNanny or Cyber Patrol. If, however, you fear you may be showing signs of problem gambling, we strongly advise you take measures to ensure the issue does not escalate. In this case, we offer the option of self-excluding yourself from our casino. Self-Exclusions can be permanent, or you can specify a time period for which you would like the Self-Exclusion to be in effect. How to Submit a Self-Exclusion Request? To submit a Self-Exclusion Request, please send us an email to [email protected], using the email address you registered your Player Account with. Please specify the following info in this email: That you are requesting a Self-Exclusion, If you fear you may be showing signs of problem gambling, please specify the same in the email. Please note that we take the wellbeing of our players seriously. If you fear you may be showing signs of problem gambling, and inform us of the same, please know that the Self-Exclusion for your Player Account will be permanent, with no option of reopening in the future.25.5 EXTERNAL HELP
Pacific Spins has a strict policy of protecting minors. Only players aged 18 years or over may play at our casino. If you are worried that your child might be accessing online gambling websites, there is software that can help you protect them. We recommend using NetNanny or Cyber Patrol. Gambling Problems, as well as the consequences which sometimes come with them, can be hard to handle on your own. We recommend contacting one of the organizations which specialize in helping those with gambling-related issues get the support they need. There are several who offer free and confidential help: Additional protection measures may include software products such as Gamban. These products block access to gambling sites once installed on your computer, or any other device you might use.
